At Shahi Sadris, we are committed to providing exceptional support to our valued customers. Our Support Policy outlines the principles that govern our customer support practices. Please review the following details:

1. Support Channels:

• Customers can reach our support team through various channels, including email at [email protected] and our designated helpline.
  

2. Response Time:

• We strive to respond to customer inquiries and support requests promptly. Response times may vary based on the complexity of the issue.
  

3. Operating Hours:

• Our support team operates during regular business hours. Any requests received outside these hours will be addressed at the earliest opportunity during the next business day.
  

4. Issue Resolution:

• We aim to resolve customer issues and inquiries efficiently. The time required for resolution may vary depending on the nature of the problem.
  

5. Product Information:

• Our support team is available to provide information about our products, assist with ordering, and address any queries related to our offerings.
  

6. Technical Assistance:

• For technical issues or assistance with our products, our support team will work diligently to diagnose and resolve problems to the best of our ability.
  

7. Returns and Exchanges:

• Support is available for customers seeking assistance with the return and exchange process. Refer to our Return and Exchange Policy for detailed information.
  

8. Customer Feedback:

• We welcome customer feedback as it helps us improve our products and services. Feel free to share your thoughts and suggestions with our support team.
  

9. Contact Information:

• For support inquiries, please contact us at [email protected]. You can also reach our helpline during business hours.
  

10. Last Updated:

• This Support Policy is subject to updates. The latest version will be posted on our website. Last updated: January 1st, 2024.
  
• By engaging with Shahi Sadris Designer Ware, you agree to the terms outlined in this Support Policy. We appreciate your trust and are dedicated to providing you with an excellent customer support experience.